Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at dawghouseblades@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dawghouseblades@gmail.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dawghouseblades@gmail.com.

For Returns, Please include the following:

Dawg House Blades

Return Order #(your order number)

Please note on all returns:

  • All returns must be received by Dawg House Blades in the original item packaging and accompanied by a Dawg House Blades order number. All returns must be brand new and unused. 

 

  • Merchandise received damaged may be returned within 7 days of receiving the merchandise for replacement. No shipping or restocking charges will occur for replacement merchandise.

 

  • Merchandise received by the error of Dawg House Blades. If for some reason Dawg House Blades inadvertently shipped an incorrect item to you. The merchandise may be returned to Dawg House Blades within 7 days of receiving product. The proper item will then be shipped to the customer. No shipping or restocking charges will occur for replacement merchandise.

 

  • Merchandise lost in transit will be refunded within 7 days after proof of lost package via United States Postal Service and FedEx tracking information has been submitted.